Info

Delivery

We aim to send your order out within 7 working days, often sooner! We know you'll be wanting your PB goodies asap.

You should receive an email to let you know when your order has been wrapped up and handed over to the postie.

For the UK please allow 2-3 working days for delivery, after notification of dispatch.
Please note that delays in the service of Royal Mail are out of our control. If you haven't received your order within this time frame, we ask that you allow an additional 4 working days before you get in touch with us. 
For Europe, 10 working days.
For others 16 working days.

Please note that delays with customs processing within Australia, New Zealand and the U.S.A are not within our control. This may add additional time before delivery is successful.

Poco Bambino is based in the UK If you live in a country where duty is payable on goods sent from the UK, please note that this is not included within the cost of the item.

Returns

If you're not happy with your order, we will try not to be too upset.

Please return all items within 14 days of your order being dispatched. The item must be unworn and in a sellable condition. Your refund will be processed within 7 working days of receipt of your parcel. Please DO NOT return your item to us after 14 days as we will not be able to process a refund for you.

As Poco Bambino is a small business, it will be your responsibility to pay the cost of return postage. Sadly, we are not responsible if your return is lost in the post. As you are the sender of the item, you will need to contact your shipping service to claim compensation for loss.

Please get in touch with us to arrange returning your item.